About Claim & Collect
Claim and Collect specialise in claiming back amounts rightfully owed by financial organisations to personal and business consumers. We have successfully helped clients from all over the UK claim back what is rightfully theirs. We use our expert knowledge and experience to manage all aspects of a claim in order to take away the hassle of you claiming direct. We will only ever take payment once a claim has been successful in line with our strict no win, no fee policy.
All you need to do is download and complete the application form here stating how you would like to be contacted and the claim area you are interested.
Additionally you can download our ‘Terms of Engagement‘
OUR COMPLAINTS HANDLING PROCEDURES
In accordance with regulations laid down by the Compensation Act 2006, we must let you know our procedures in the event that you have a complaint against our service.
You may complain to us through any format you deem fit following which we will send a formal written acknowledgment of the complaint within five business days.
Within four weeks of you raising the complaint, we will either send you our final response or a holding letter giving reasons for the delay and details of when we will respond fully (maximum within eight weeks of the complaint being raised).
If we do not issue a final response within eight weeks, we will again explain the delay and when we expect to respond by. At this time however you may choose to refer the matter to the Claims Management Regulator for an independent review. You may also do this following receipt of any final response we issue.
